Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

APS Environmental is rolling out a fresh initiative aimed at offering efficient waste management solutions to both businesses ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

To the Editor: Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration leaving Vermonters in the lurch, dealing with ...

Good communication and customer service skills are lacking in so many businesses today. Customers are frustrated and seeking out places of business where they are treated as they should be — the ...

AI is only as good as the data it ingests, and there can be some growing pains in the beginning. For example, when Daily Harvest launched its new chatbot, the tool would sometimes provide ...

Temumah argues there is “a major disconnect between what companies see as good customer service and what consumers expect. … 80% of companies think their customer service is going well, while ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Trade associations involved in US broadband and wireless service say competition forces them to have good customer service, which may be news to many customers. The comments are in response to the ...

AI is increasingly positioned as a cost-effective replacement for human customer service, but at what cost to the business’s reputation and brand? Real connection is a human thing, and AI can ...

There are many ways to improve your bottom line: inventory control, solid and accurate estimating, sharp materials ordering and handling, expert utilization of available manpower, controlling waste ...