Letter: Quality control. by Daniel Archuleta. December 12, 2012. in Letters, Opinion. 0. SHARES. 0. ... Mandatory Big Blue Bus driver customer service training and accountability. I do hope my ...

In my above case, once we introduced a dedicated quality control system, customer satisfaction scores soared to an impressive 96%, far exceeding industry benchmarks.

Quality control is a process by which a business ensures that product quality is maintained or improved. Learn whether quality control is a career option for you.