A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Whether you want affordable rates or premium service, see our editor top picks for the best car insurance companies that excel in innovation, experience, support, rates and more.

UPM Raflatac has set a labeling industry standard by embedding product footprint data directly into customer quotes. These product footprints, known as product passport prototypes (PPPs), provide ...

The PPPs featured in quotes are generated by UPM Raflatac’s LCA service Label Life, which has been externally validated by DEKRA. Flora D’Souza, manager of Label Life at UPM Raflatac, added: “The PPPs ...

HELSINKI, April 10, 2025 /PRNewswire/ -- UPM Raflatac has set a new labeling industry standard by embedding product footprint data directly into customer quotes. These product footprints, known as ...

Fox Business quotes customer service consultant Amas Tenumah, who observes that “‘customer service has been deteriorating in the U.S. for decades due to companies’ cost-cutting measures.’” ...

Monthly rates based on full coverage car insurance for a 30-year-old man. Some rates use different ages or coverage limits. Geico and Arbella offer the best combination of great customer service and ...

If flawless customer service becomes the definitive incentive of your employees, you can guarantee increased success by way of reverse engineering. 3.