New research reveals nearly 40% of UK customer service workers are considering quitting due to abuse. The Institute of ...

Enhancing both CX and EX can help your business boost employee satisfaction, increase customer loyalty and drive growth.

The power of well-trained associates cannot be overstated. In today’s retail environment, customers expect more than just a transaction—they want an experience. Associates who are trained in both ...

In today’s volatile market it’s imperative store associates feel empowered to deliver quality customer service and solve ...

Personalization doesn’t end on the website or app. Customers are looking for personalized assistance from in-store associates and customer service agents as well, an Incisiv and Talkdesk study found.

Salesforce unveils Agentforce at Dreamforce, revolutionizing retail with AI-powered agents for merchants, shoppers, and B2B ...

Catalina Salazar tells us about her role at the Finnish delivery platform, including how brands are approaching retail media, ...

Generative AI is revolutionizing streaming platforms by offering precise content recommendations and enhancing ad performance ...

When a customer adds an item to their online shopping cart, algorithms are already at work predicting what else they might ...

Artificial intelligence is reshaping the landscape of the job market. Tasks that are repetitive, rule-based, and highly ...

A multinational you've never heard of has negotiated exclusive deals with airports to sell us $219m of high-priced ...

Popular sportswear retail chain Decathlon has been ordered by a consumer court to pay Rs 35,000 to a customer in Karnataka ...