Most AI discussions in support circles still revolve around customer-facing bots — those busy little widgets on websites ...

More information on switching can be found on Payment NZ’s website here. The switching website is live at www.readytoswitch.nz. The switching process makes it easy to move payment instructions, saved ...

Managing customer support can feel like juggling too many balls at once. As businesses grow, their support systems often ...

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Users have shared their interactions with Meta Verified support reps, who they claim have been dismissive and unhelpful.

A smart technology trial by VIVO Defence Services, in partnership with Equans, has resulted in a 44% reduction in energy use in a Single Living Accommodation (SLA) barrack block on a military base.

Help desk software uses multiple channels such as chat, email, calls, and online forms to register and solve customer issues.

Doha: Media City Qatar and Commercial Bank have signed a Service Level Agreement (SLA) to provide streamlined banking support ...

Media City Qatar and Commercial Bank have signed a service level agreement (SLA) to provide “streamlined banking support” for Media City Qatar’s investors, and ...

AI inference attacks drain enterprise budgets, derail regulatory compliance and destroy new AI deployment ROI.

Educators and mentors are fighting to keep programs alive as budget cuts limit access to hands-on STEM experiences in local schools.

Lockton, a privately held insurance brokerage, has partnered with Parametrix, a provider of digital business interruption ...