This sample SLA template will help. If you’re the IS director or the CIO for your organization, you’re probably providing services for other departments—or maybe supporting a business unit ...

Attached is a downloadable SLA template for an outsourced DR solution. You can use this SLA template to compare with the vendor’s SLA template and request any amendments if necessary.

SERVICE LEVEL AGREEMENT ELEMENTS. ... You may cancel your subscription with at least 10 business days notice prior to the expiration of your current subscription by accessing the Premium tab in ...

In the customer support space, this contractual agreement between the provider and customer is vital to the success of the relationship - especially because keeping up with customer demands can be ...

SLA stands for service-level agreement. What does SLA mean in business? An SLA is a guarantee from a supplier that it will deliver services at certain agreed metrics to a customer.