Naga Swetha Kattula is a seasoned technology leader, product development engineer, and Salesforce architect whose decade-long journey through the tech landscape exemplifies innovation, agility, and ...

In the absence of IT governance, users may leak customer information, leading to non-compliance with data protection laws.

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

A recent Gravitee survey has seen a significant uptick in agentic AI investments that promise a new tier of automation ...

HR chiefs are boosting productivity by rolling out AI agents to handle the grunt work ('cognitive download'), but they're ...