Lawmakers addressed the letter to Commerce Secretary Howard Lutnick and Laura Grimm, acting administrator for the National Oceanic and Atmospheric Administration, which is housed in the Commerce ...

Ten years ago, Gladly burst onto the CX scene with a revolutionary idea: to put customers at the center of customer service. As other platforms revolved around tickets and cases, Gladly created a ...

Writing a letter highlighting your skills and enthusiasm is crucial when applying for a job. Application letter samples for any position can help you present yourself professionally, whether you are ...

I made five unanswered phone calls, waiting more than one hour each time for someone to answer PPL Electric Utilities’ customer service line. I sent three unanswered letters to the office listed ...

Barclays warning over 'limit review' letter after customer says 'it makes no sense' A person said they had contacted the bank online and visited a branch about the issue ...

LAS VEGAS, October 21, 2024--Textron Aviation today announced longtime Cessna Citation customer Ryan Samples as the launch customer for its new Cessna Citation CJ4 Gen3 business jet, which the ...

Whether it’s shopping for clothes, queueing for a coffee or getting your car serviced, we’ve all experienced the miserable death of decent customer service in this country since the pandemic ...

In the 1970s TV show Rowan & Martin’s Laugh-In, the actress and comedian Lily Tomlin derided the then monopolist AT&T’s non-existent customer service with the catchphrase: “We’re the phone ...

Instead of accepting the notification for immediate maintenance, city hall’s Customer Care Service provided her with a questionnaire to be completed first before any service would be provided.

Mercury News Letters to the Editor for Dec. 26, 2023 By Letters To The Editor UPDATED: December 26, 2023 at 3:51 AM PST ...

Customer service has been dying for years and the COVID-19 pandemic only accelerated its demise. It started with outsourcing of customer service to overseas call centers.