The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The Post Office Horizon IT Inquiry has published Volume 1 of its Final Report which considers the human impact of the scandal and compensation for victims.

La Center, WA / Syndication Cloud / July 08, 2025 / LeadMaker Media   Key Takeaways AI agents are streamlining lead ...

At the heart of the case is the violent abuse of a woman by a state agent under MI5's control. After the BBC began ...

The Department for Work and Pensions (DWP) appears to have hidden crucial evidence from an inquiry into how a disabled man starved to death after having his benefits wrongly stopped, Disability News ...

The Department for Work and Pensions (DWP) should not have stopped the benefits of a disabled man who later starved to death, an updated safeguarding review has found after being shown information DWP ...

An independent review should be conducted into the murder of a Co Armagh teenager more than 50 years ago, according to a report which found numerous failings in the original police inquiry.

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A British 'service person' who has been accused of rape near a British Army training camp in Kenya has been arrested. The alleged rape happened last month close to the British Army Training Unit ...