Non-smilers tell me they don't smile because they have nothing to smile about. I don't buy it. We each bear our own cross in life, some a lot heavier than others. For my money, a good attitude and ...

Peggy Noonan writes that in the wake of the Secret Service scandal, “more and more people are worried about the American character,” and for good reason (“Where Are the Adults?” Postscript ...

“Service with a smile” has long been a mantra for waitstaff and bartenders. But in reopened restaurants across the country, service with safety is the new directive.

Each day John Kitchen, dressed in brown, left his home by 7:15 a.m. By 8:30 a.m. he was on his UPS route, handing out packages, about 130 per day — 300 during the holidays. After eight to 10 ...

Covid-19 has robbed service providers of one of their most effective tools for fostering customer engagement: the smile. Here are four ways businesses can overcome that new challenge.

A combination of dependency on tips and requirements to appear positive on the job — "service with a smile" — contributes to a culture of sexual harassment in the service industry, a new study ...

A recent study is suggesting employers should rethink policies encouraging workers to offer "service with a smile." The study published earlier this month in the peer-reviewed Journal of ...

Moving from west to east across Towson in three different locations, the family-owned and -operated Hollenshade’s Auto Service nevertheless remains rooted in the community it has served for t… ...

Neon, a startup developing a managed service for Postgres, has raised $30 million in a fresh injection of venture funding.

The pressure to smile no matter how we really feel can be crushing, especially when it’s mandated by a “service with a smile” work policy. But faking a smile isn’t just hard during the ...

A. CityQuest is SPU's Welcome Week service day, an annual event dating back to the early 1990s. All new students are invited to participate in a day of service projects around Seattle.