NICE announced today that Skipton Building Society has selected its cloud-based Workforce Management and Employee Engagement Manager offerings as a bundled solution for its contact centers. The ...

Skipton Building Society has confirmed it will only increase its standard variable rate by 25 basis points, despite the Bank of England announcing a 50 basis point increase in the base rate today.

Dan Akrigg, Skipton's Head of Systems Development at Skipton Building Society led the move to a component and API focused technology estate that protected the customer service legacy and the future ...

The process was easy and transparent, bringing flexibility, savings and smarter decision-making to the building society’s workforce management with embedded AI and cloud-based technology.