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Follow the basic thank you note formula: say thank you, mention the flowers, and say what they meant to you. Be specific ...

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Advice Miss Manners: Isn’t an electronic thank-you note a valid alternative to a handwritten card? Published: Jun. 14, 2025, 8:00 p.m.

Include the customer's name at the top of the note (i.e., "Dear Chloe.") This will make the thank you note seem more personal and less like a standard form letter.

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Even small touches mattered. A few people mentioned agents who sent pies at Thanksgiving, dropped off pumpkins for Halloween, or kept in touch with handwritten notes and anniversary cards.