Can you describe a customer’s experience with your brand or company? If you’ve never made a customer journey map, that description is probably lacking some valuable details. Creating a ...

A customer journey map creates a visual representation of how a user interacts with your product that can help you streamline the buyer’s journey ...

Putting it all Together A customer journey map template To create a customer journey map, focus on a single buyer persona, and proceed through the customer journey as if you were in his or her shoes.

Once the unified portal for customer journey mapping is developed, a marketing team can use it as a foundation to create tailored marketing campaigns.

This template from a customer experience expert lets you map out how customers interact with your business, through five key stages.