Compliments are a golden opportunity to foster connection,” says communication expert Jessica Chen, author of “Smart, Not ...

Clayton Kershaw was laboring in pursuit of his 3,000th strikeout. His pitch count soaring, he was down to the last batter he ...

Include the customer's name at the top of the note (i.e., "Dear Chloe.") This will make the thank you note seem more personal and less like a standard form letter.