Emails that close with some expression of gratitude are 36 percent more likely to get a response. The question is whether “Thank you in advance” is the best way of expressing thanks.

The average office worker sends about 40 work emails a day and receives about 120. The way we end those emails sends a message, and it’s not always a good one.

The thank-you letter has evolved since its handwritten roots in the 1400s, but the purpose remains the same — to politely express sincere gratitude.

Why You Should Think Twice Before Saying ‘Thank You’ in a Business Email Be specific about what you’re thankful for.

Emails that close with a variation of "thank you" have a jump in response rates when compared to alternative email endings, according to a recent study by Boomerang.

From how you compose an email to what to bring to an office party, reporters at cleveland.com and The Plain Dealer share thoughts on how to handle professional interactions.

I am a new business owner and I have sent out holiday gifts to my 65 clients. Since then, my inbox has been filling up with thank-you emails from the recipients.