The Four Golden Rules of Customer Service There are four critical things that a company must continually manage if they want to provide world-class remote customer service.

To provide extraordinary customer experiences, these are the two rules. First, the normal metrics we use to evaluate marketing actions and make decisions as marketers simply do not apply.

Abiding by these five golden rules of retail banking customer service can ensure you reap the benefits. Place a premium on good, personalized service. Banking customer loyalty is sinking, and there is ...

Break These 5 Rules For Better Customer Service By Christopher Elliott Updated on: June 2, 2011 / 10:10 AM EDT / MoneyWatch Rules were meant to be broken, right? Well, not if you're running a ...

The 10 New Rules for Customer Service If you’re hitting your customers hard with sales pitches, not responding to them on social media, and ignoring their feedback, you’re going down a path ...

In a study looking to determine top business priorities across industries for the next five years, customer service came out above both price and product. Great customer service has been climbing the ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

SHAPIRO: Customer service doom loops are just one small part of this new initiative. The White House is calling this collection of new rules Time Is Money, and you make lots of promises here.

Merrick, L.I.: When it comes to enforcing the rules in Major League Baseball, it appears that consistency is sorely lacking. This disparity was glaringly evident in two recent incidents: the suspen… ...

ISPs say there’s no need for new customer service rules; everything is great If you ask the industry, there’s more than enough competition to make sure everyone’s very happy with their ...

Market Research - Overcome the fear of customer feedback and make a bold move toward creating volunteer referrals with these 10 golden rules.