The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Understanding cultural and regional nuances is crucial when identifying your ideal customer, especially in a global service ...

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

Innovation starts with understanding your customer. This simple framework helps uncover real problems and engineer meaningful ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

A customer is a person or business that purchases a company’s goods or services. Learn how companies study customers and the importance of customer service.

Oracle is offering new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase productivity, better understand customer issues ...

As the transportation sector evolves, customer service isn’t just a differentiator—it’s the battleground.

Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients.

For small businesses with minimal physical security needs, determining customer value is straightforward and can be met by selecting from a wide variety of various vendors' products.

When managing interactions and relationships with potential customers — and retaining those who were successfully converted — it’s important to understand the stages of a CRM (customer ...

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Exceeding customer expectations rather than merely satisfying them is at the heart of the Disney ...