The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Understanding cultural and regional nuances is crucial when identifying your ideal customer, especially in a global service ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

Innovation starts with understanding your customer. This simple framework helps uncover real problems and engineer meaningful ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

This is delicate in and of itself and even more so in the world of customer service, which is something AI is still not fully equipped for. Outsourcing for Better Customer Service in an Increasingly ...

Recently, M Nagaraju, Secretary, Department of Financial Services (DFS), made surprise visits to a few bank branches in Delhi — posing as a regular customer. In one case, he waited an hour just ...

Tariq emphasizes that “This empathetic approach (continuous customer feedback) fosters trust and loyalty, turning one-time transactions into lasting relationships.” Infusing Empathy into Product and ...

On average, they are willing to spend AU$41/month for an AI assistant to handle customer service needs seamlessly - rising to US$39 in the US and almost US$50 among US Gen Z. Regionally ...