Key Points A quality target is a nominal target given to a production or process to meet customer needs. Adherence to good targets results in higher customer satisfaction. It can also reduce costs, ...

Its customer service operations was suddenly shut down to protect the health and safety of workers, and customers looking for help and advice needed to use alternative channels in an overnight change.

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Understanding cultural and regional nuances is crucial when identifying your ideal customer, especially in a global service ...

Social listening is the process of monitoring and analyzing social media conversations to understand customer needs and preferences. It is a valuable tool for businesses of all sizes, as it can ...

Customer listening goes beyond tactics to sell a product or service. It’s about understanding what problems need to be addressed, identifying the root cause, and pinpointing how to deliver the ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

A product can be a physical good, a digital offering, or even a service. The product development process includes understanding customer needs, designing the product, and ensuring it delivers value.

Understanding Customer Value Both customers and service providers must grasp the difference between a technology “deployment” and an “installation” to avoid shortcomings in security system ...

State of Service 2022 worldwide report gathered insights from over 8,000 customer service professionals to determine how service organizations continue to adapt to an ever more digital-first ...