Its seamless integration with Zendesk's customer support platform sets it apart, though advanced features are limited to higher-tier plans. Solid choice for prioritizing ease of use and customer ...

"Companies used to have a manual process with a dedicated team who looked through those tickets," Adrian McDermott, Zendesk's SVP of Product Development told us. "Now they can use our machine ...

With over 10,000 businesses already using Zendesk AI, and the unveiling of its Agentic AI platform, this isn’t a promise, it’s a current day playbook. Amongst all the promises and talk in the ...