Pricing in the world of software is undergoing a sea change. More companies are adopting usage-based pricing (UBP), which ...

Speaking with Zendesk’s Chief Legal Officer, Shana Simmons, at the company’s recent Relate 2025 conference, I learned not ...

In today’s fast-paced digital world, businesses need to stay on top of their marketing strategies, search engine optimization (SEO) efforts, and overall growth initiatives to remain competitive. The ...

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better understand AI’s effects on customer service and what it means for both ...

Artificial Intelligence (AI) is transforming the way we work, enabling faster, easier, and smarter task completion. But to ...

Appsmith, a leader in transforming enterprise data workflows, today announced the launch of Appsmith Agents, a new solution ...

AI is transforming SaaS, leaving companies caught between nimble startups and tech giants investing billions, AlixPartners ...

Generative AI solutions, such as OpenAI's ChatGPT, Anthropic's Claude, and Deepseek R1, make various tasks more accessible ...

Shopping online became a daily routine for millions of people around the world. Shopping online is no longer a surprise. That ...

In a significant move toward redefining how companies align product strategy with business impact, Bagel AI has announced a ...