For example, in high-context cultures that value family and community, highlighting how our eSIM service offers seamless ...

Just as brands are recalculating sourcing strategies and cost structures, consumers are reassessing what they buy, who they ...

Centene leads the Medicaid (low-income) managed care business, which accounts for about 60% of its medical membership. The Affordable Care Act expanded the Medicaid population starting in 2014, and ...

Fast-food giants like McDonald’s and Burger King have long battled each other for market share. But with rising tariffs ...

As AI accelerates delivery, the pressure is on CX leaders to rethink how services are priced, delivered and trusted in the eyes of the customer.

AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon. AI has the potential to ...

Customer satisfaction in the U.S. stands at 77.9 in Q3 2024, nearly the highest it has ever been, according to the ACSI.

Equations that matter: maximising value in challenging times Learn how to distinguish between ‘good’ costs that add value and ‘bad’ costs that don’t PUBLISHED : 27 Oct 2024 at 15:52 ...

3E - Being able to directly tie your ERP usage/investment into your customer success KPIs. Most vendors are still adding to their gen AI capabilities, but they are at least delivering something of ...

Restaurant value used to be a much simpler calculation: Discount-driven customers would seek out dollar meals at quick-service restaurants, call for pizza delivery on Friday nights (sans delivery ...

The "customer service as a cost center" narrative has been in circulation for years, which stems from the mindset that servicing customers is a numbers game—customer handling and closing tickets ...