A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

In one example, OpenAI’s GPT-4o model gave a user who had said he had suffered a job loss a list of the tallest bridges in ...

People are leaning on AI tools to figure out what is real on topics such as funding cuts and misinformation about cloud ...

While a major chatbot benefit is that it’s interacting with website visitors 24/7, that doesn’t mean it’s simply a “set it ...

Artificial intelligence tools like ChatGPT and Claude are set apart from search engines thanks to their chat component.

Grok, the chatbot created by Elon Musk’s xAI, began responding with violent posts this week after the company tweaked its ...

A new report shows that 91% of AI users have a default artificial intelligence assistant they turn to for their AI tasks.

Behind the screen, a growing number of users are forming intense, sometimes unhealthy relationships with virtual characters.

When Karandeep Anand’s 5-year-old daughter gets home from school, they fire up the artificial intelligence chatbot platform ...

In the buy-side FX space, speed and clarity are essential. This session covers how to make real-time sense of IB Chat—whether ...

I found people in serious relationships with AI partners and planned a weekend getaway for them at a remote Airbnb. We barely ...

A psychiatrist recently pretended to be a troubled teen and asked chatbots for help. They dispensed worrying advice.