The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

The Power of Recommendations and Loyalty Programs One of the key takeaways from Splice’s survey is that word of mouth remains ...

In today’s competitive hospitality industry, customer satisfaction is a crucial measure of a company’s success. Club Resorto, ...

The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...

J.D. Power researchers say overall, consumer satisfaction is up over last year. This is thanks to improvements in new-vehicle ...

KPUB received the Public Power Customer Satisfaction Award at the silver level for the second consecutive year, recognizing ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

In this three-part series, the industry is at a pivotal moment, where efficiency, resilience, and customer satisfaction must ...

Skinny and 2degrees were once again found to be the top mobile phone providers in the country in an annual survey. Consumer ...

Fewer companies, however, have extended Six Sigma from a manufacturing application to manage customer satisfaction or ...