A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

INDIANA – General Motors has announced a new Customer Satisfaction Program (CSP N252508800) for select 2025 GMC Sierra 1500 ...

Tesla has started surveying long-term Cybertruck owners to gather feedback about their ownership experiences. Tesla is ...

Yum! Brands-owned fast-food chain KFC is looking to make a comeback as it rolls out an offer of free buckets of fried chicken and makes some menu additions.

New research from Virginia Commonwealth University challenges the long-held business assumption that companies perform best ...

Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

The Delhi Metro Rail Corporation (DMRC) is conducting its 11th online customer satisfaction survey from July 15 to August 14.

OMNY payments can be made electronically with a mobile phone or watch, or with a cash or pre-purchased physical card. The ...

NYC public transit is on pace for a record year, with ridership and reliability up across subways, buses, and railroads in ...

Solar4Good is a family-run business set up in 2021, but drawing on its founders' 15 years of solar industry experience ...

This brand saw the sharpest decline among all the fast-food chains featured in a recent customer satisfaction index.

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