Upgrading a contact centre is a big investment that can make a huge difference in customer satisfaction and your bottom line ...

Two NHS Ambulance Service 999 Contact Centre run by the East of England Ambulance Trust (EEAST) are set to close. contact ...

“This year’s entries reflect the extraordinary efforts made by organisations to continuously raise the bar in customer ...

Ventrica's new research shows how brands can earn up to £500 more per customer, every year - contact centre white paper ...

What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping proof-of-concept purgatory - ...

Serco has been awarded a contact centre outsource contract to provide BBC Audience Services for a minimum of five years.

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

What are you looking for? 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and ...

Multi-Channel Experiences - How Can the Contact Centre Improve Customer Retention? - Richard Hanscott, CEO at Esendex, ...

If you are currently working on transformation programmes within AI, if you are responsible for identifying improvements within the contact centre or if you are responsible for maintaining your ...